Konica Minolta's CSR Policy
Targets and Results
Targets and Results Regarding Environmental Impact
Self-assessment of performance:
100% or above：〇 80% of above, less than 100%：△ Less than 80%：×
Green Products (planning and development)
| Medium-Term Environmental Plan 2019 | Fiscal 2019 Results | ||
|---|---|---|---|
| （1）Creation of Sustainable Green Products (SGPs) sought by customers and society | |||
| Business value | |||
| Sales Sustainable Green Products sales:770 billion yen (sales ratio: 70%) Cost reductions Resource-saving cost reduction |
Sales Sustainable Green Products sales:733.1 billion yen (sales ratio: 74%) Cost reductions ? Resource-saving cost reduction |
△ | |
| Environmental value | |||
Preventing global warming
Effective resource utilization: 11.3 thousand tons Reducing chemical substance risks Control emissions + Social issue solutions based on SDGs |
Preventing global warming ?CO2 emissions reduction during product use: 14.8 thousand tons ?CO2 emissions reduction in the procurement stage: 39.2 thousand tons Supporting a recycling-oriented society Effective resource utilization: 12.4 thousand tons |
? | |
| （2）Complying with government procurement standards and environmental label requirements | |||
| Business value | |||
| Sales Eliminate lost sales opportunities |
Sales Eliminated lost sales opportunities | ? | |
| Environmental value | |||
| Environment overall Reduce environmental impact through compliance with standards |
Environment overall Reduced environmental impact through compliance with standards |
? | |
| （3）Dependably complying with product-related laws and regulations | |||
| Business value | |||
| Risk avoidance Eliminate effect on sales |
Risk avoidance Eliminated effect on sales |
? | |
| Environmental value | |||
| Reducing chemical substance risks Reduce hazardous chemical substance risk by conforming to laws and regulations |
Reducing chemical substance risks Reduced hazardous chemical substance risk by conforming to laws and regulations |
? | |
Green Factory (procurement and production)
| Medium-Term Environmental Plan 2019 | Fiscal 2019 Results | ||
|---|---|---|---|
| （1）Excellent Green Factory activities | |||
| Business value | |||
| Cost reductions Energy and resource cost reduction |
Cost reductions Energy and resource cost reduction |
? | |
| Environmental value | |||
| Preventing global warming CO2 emissions reduction in production activities: 19 thousand tons Supporting a recycling-oriented society Effective resource utilization: 2.8 thousand tons Restoring and preserving biodiversity Water consumption reduction: 220 thousand m3 |
Preventing global warming CO2 emissions reduction in production activities: 30.1 thousand tons Supporting a recycling-oriented society Effective resource utilization: 6.7 thousand tons Restoring and preserving biodiversity Water consumption reduction: 409 thousand m3 | ? | |
| （2）Expansion of Green Supplier activities | |||
| Business value | |||
| Cost reductions Supplier cost reductions Sales Measures and expertise database creation, and knowledge commercialization |
Cost reductions Supplier cost reductions Sales Measures and expertise database creation, and knowledge commercialization |
? | |
| Environmental value | |||
| 【Preventing global warming CO2 emissions reduction at suppliers: 5 thousand tons Supporting a recycling-oriented society Effective resource utilization at suppliers: 0.25 thousand tons ?+ Social issue solutions based on SDGs |
Preventing global warming CO2 emissions reduction at suppliers: 14.7 thousand tons Supporting a recycling-oriented society Effective resource utilization at suppliers: 1.29 thousand tons |
? | |
| （3）Expanded adoption of renewable energy | |||
| Business value | |||
| Sales Eliminate lost sales opportunities |
Sales Eliminated lost sales opportunities |
? | |
| Environmental value | |||
| Preventing global warming Renewable energy ratio: 1% ?+ Social issue solutions based on SDGs |
Preventing global warming Renewable energy ratio:5.3％ |
? | |
| （4）Supply chain risk response | |||
| Business value | |||
| Risk avoidance Eliminate environmental impact from procurement, production, and sales |
Risk avoidance Eliminated environmental impact from procurement, production, and sales |
? | |
| Environmental value | |||
| Environment overall Environmental impact reduction through standards compliance |
Environment overall Environmental impact reduction through standards compliance |
? | |
Green Marketing (distribution, sales and service, and collection and recycling)
| Medium-Term Environmental Plan 2019 | Fiscal 2019 Results | |
|---|---|---|
| （1）Strengthening relationships with customers globally | ||
| Business value | ||
| Sales Acquire sales opportunities |
Sales Acquired sales opportunities |
? |
| Environmental value | ||
| Environment overall Reduce customers’ environmental impact ?+ Social issue solutions based on SDGs |
Environment overall Reduced customers’ environmental impact | ? |
| （2）Optimizing the supply chain and linking environmental initiatives | ||
| Business value | ||
| Cost reductions Reduce cost of distribution and packaging |
Cost reductions Reduced cost of distribution and packaging |
? |
| Environmental value | ||
| Preventing global warming CO2 emissions reduction in distribution: 0.3 thousand tons Supporting a recycling-oriented society Effective resource utilization: 0.04 thousand tons |
Preventing global warming CO2 emissions reduction in distribution: 0.3 thousand tons Supporting a recycling-oriented society Effective resource utilization: 0.42 thousand tons |
? |
| （3）Complying with laws on collection and recycling of used products | ||
| Business value | ||
| Risk avoidance Eliminate effect on sales |
Risk avoidance Eliminated effect on sales |
? |
| Environmental value | ||
| Supporting a recycling-oriented society Resource recycling through collection and recycling of used products |
Supporting a recycling-oriented society Resource recycling through collection and recycling of used products |
? |
Targets and Results Regarding Social Impact
Social Innovation
| Key Action | Fiscal 2019 Targets | Fiscal 2019 Results |
|---|---|---|
| Business development that contributes solutions to social issues |
● Promote new business development through core technologies and open innovation ● Promote business development at the company's five Business Innovation Centers (BICs) ● Continue to survey nursing care staff about satisfaction with Care Support Solutions and implement improvements for any issues identified |
●Brought to market hybrid multilingual interpretation service, KOTOBAL, which was developed in Japan in October ● Conducted satisfaction survey of existing customers and revamped the entire service to create HitomeQ Care Support, with the addition of consulting based on identified issues |
Customer Satisfaction and Product Safety
| Key Action | Fiscal 2019 Targets | Fiscal 2019 Results |
|---|---|---|
| Achieving top-tier quality and reliability Enhancing the Security of Products and Services |
● Number of serious product-related accidents*1: 0 ● Number of serious security incidents*2 in the service business area: 0 |
● Number of serious product-related accidents*1: 0 ● Number of serious security incidents*2 in the service business area: 0 |
| Creating new quality value | ● Continue conducting satisfaction surveys and implement improvements based on the results ● Construct verification processes for customer value creation using design thinking |
● Customer satisfaction surveys conducted according to the characteristics of each business area and improvements made on issues ● Constructed and deployed customer value verification processes in the business divisions |
- *1
- Serious product-related accidents refer to those accidents that cause serious harm to the product user's life and/or body and accidents that cause serious damage to assets other than the product.
- *2
- Serious security incidents refer to those product-security incidents that cause serious and significant harm to the product user's business.
Responsible Supply Chain
| Key Action | Fiscal 2019 Targets | Fiscal 2019 Results |
|---|---|---|
| Promoting CSR in the supply chain |
CSR procurement (FY2017 to FY2019) ● Request that suppliers carry out CSR activities: 100% implementation ● CSR assessment: Complete assessments of all Group production sites and approximately 120 important suppliers ● CSR audit: Complete audits of two important Group production sites and two important suppliers |
CSR procurement ● Requested that suppliers carry out CSR activities: 100% implementation ● CSR assessment: Completed assessment of 2 Group production sites and 41 important suppliers ● CSR audit: Conducted an audit of one particularly important supplier |
| Response to conflict mineral issues (FY2017 to FY2019) ● Supplier response rate to conflict mineral surveys: Maintaining 95% or higher ● Respond to customers' requests for surveys: 100% |
Response to conflict mineral issues ● Supplier response rate to conflict mineral surveys: 95% ● Responded to customers’ requests for surveys: 100% |
Human Capital
| Key Action | Fiscal 2019 Targets | Fiscal 2019 Results |
|---|---|---|
| Work-style reform | ● Prepare operational and workplace environments ● Make the most of diverse human resources ● Enhance efficiency using RPA*3: Save approximately 28,000 hours*4 |
● Improving business and workplace environments: Constructed a new building in Takatsuki as a development base for imaging IoT and AI technologies ● Utilizing diverse human resources: Began making management appointments not based on age ● Enhanced efficiency using RPA*3: Saved approximately 31,500 hours |
| Developing human capital | ● Expand the pool of executive candidates who can lead the organization's global transformation into a digital company with insight into implicit challenges, and accelerate training (Global E-Juku, and Global Assignment Program for early career talent) ● Create a corporate culture and systems to promote organizations full of "business athletes" who can compete globally (develop KIZUKI workshops) |
● Implemented Global E-Juku: 18 participants (10 from Japan, 8 from outside Japan) ● Offered Global Assignment Program for early career talent in Japan: Total of 98 participants since FY2017 ● Held KIZUKI workshops (16 sessions, total of 326 participants) |
| Occupational safety and health |
● Serious accidents*4: 0 ● Frequency rate of accidents causing absence from work*5: 0.1 or less ● Improve health and safety management capability using Konica Minolta’s original indicator Unsafety Marks*6 ● Advance comprehensive risk management that broadly minimizes equipment, materials, operation and work environment risks ● Enhance the safety culture: Top management involvement in safety promotion, workplace safety management, and individual safety awareness improvement |
● Serious accidents*5: 0 ● Frequency rate of accidents causing absence from work*6: Japan, 0.23; Overseas, 0.23 ● According to Konica Minolta's original safety management indicator Unsafety Marks*7, a 27% reduction was achieved compared to the yearly average for fiscal 2014–2016 ●Provided e-Learning to increase safety awareness to 12,000 people a month (all employees of Konica Minolta, Inc. and employees of Group companies in Japan), with about 86% taking the training |
| Improving employee health |
● Curb the number of absences due to illness (Konica Minolta, Inc.) Number of absences due to illnesses: 25 or less (as of April 1, 2020) ● Reduce the number of employees with health risks (Konica Minolta, Inc.) (1) People with high physical health risk: Reduced by 5% from fiscal 2018 (2) Persons needing specified health guidance (persons needing active support): Reduced by 3% from fiscal 2018 |
●Curbed the number of absences due to illness (Konica Minolta, Inc.) Number of absences due to illnesses: 25 (as of April 1, 2019) ●Reduced the number of employees with health risks (Konica Minolta, Inc.) (1) Employees with physical health risks: Down 5.4% from FY2018 (2) Employees needing specified health guidance (persons needing active support): Down 3.5% from FY2018 |
- *3
- RPA (Robotic Process Automation): Automating routine business processes on a personal computer
- *4
- Due to updating of the promotion plan, the target for the period was revised from 33,000 hours
- *5
- Serious accidents: (1) Death, disease requiring a long recovery period (or the possibility thereof), an injury resulting in a disability (or the possibility thereof), or a specific contagious disease; (2) an accident resulting in the death or injury of three or more workers during work at one point or the contraction of a disease (including accidents not accompanied by lost worktime)
- *6
- Frequency rate of accidents causing absence from work: The number of persons absent from work per one million total actual working hours for current employees
- *7
- Unsafety Marks: Numerical values obtained by assigning points based on the number, type and severity of accidents that occur in a workplace
Diversity
| Key Action | Fiscal 2019 Targets | Fiscal 2019 Results |
|---|---|---|
| Supporting women's career advancement |
● Foster awareness and a culture supportive of diversity, with a focus on promoting participation by women ● Consider ways of supporting life events affecting both men and women, such as childbirth, child-rearing and caretaking, and consider work styles tailored to these life events ● Appoint female managers (target for fiscal 2019: Women hold 7% of all management positions) ● Raise the percentage of women among new graduate hires (30% or more) |
● Women held 6.9% of all management positions (as of April 2020) ● Percentage of women among new graduate hires: 36% (fiscal 2019) |
| Utilizing employee experiences gained outside the company and abroad |
● Active recruitment of mid career human resources and personnel from outside of Japan ● Provide opportunities to gain experience and knowledge outside of the company ● Promote exchanges among employees globally and provide venues for innovation creation where diverse employees can inspire and learn from each other |
● Percentage of non-Japanese nationals among new employees hired by Konica Minolta, Inc.: 10 % (April 2020) ● Percentage of mid-career hires among total recruitment: 40% (Konica Minolta, Inc.) ● Providing opportunities to gain experience and knowledge outside the company: Expanded self-development support system ● Providing an innovation creation space to allow global human resources to interact, inspire, and learn from one another: Launched an initiative to create and accelerate innovation, focused on sales companies in the Europe and Asia Pacific regions |